- OnePlus is allegedly refusing to honor the mandatory two-year warranty in the EU.
- At least two users say they were offered €100 vouchers instead of a new product (accessories in their cases).
- The vouchers, however, are not usable under the current circumstances, making them useless.
After a strong indication of OnePlus winding down its operations in Europe, it has already begun directing users to buy phones from its parent company, OPPO. While that approach works fine for new customers, given that OPPO phones are a tad better than OnePlus’ latest not-so-appealing flagships, the company is reportedly disregarding existing ones. It’s allegedly violating warranty promises by handing out vouchers that don’t hold any value, and it’s making customers extremely angry.
A few frustrated OnePlus owners recently took to Reddit, where they shared their experiences trying to get their devices repaired or replaced under warranty. Of these, Reddit user DrSanchez87 says they were trying to secure a replacement for the OnePlus Buds 2 (they probably mean the Buds Pro 2), which stopped working within the warranty period. Meanwhile, another user, rubeck1s, wanted a replacement for a 120W SuperVOOC fast charger that went kaput.
