TL;DR
- Pebble is replacing faulty Time 2 watches for free, even if they’re outside the standard warranty, with around 330 replacement units already shipped.
- The company has received 51 cracked-screen reports out of roughly 22,000 Pebble Time 2 watches, and says every verified case has received a replacement.
- Pebble has also addressed button and battery complaints, introducing manufacturing changes and stricter testing to reduce future hardware issues.
Just a day after we reported that some Pebble Time 2 owners were seeing their screens crack during everyday use, Pebble has responded with more than just an explanation. It’s now replacing affected watches for free, even in cases where they’d normally be out of warranty.
Pebble and Core Devices founder Eric Migicovsky reached out to Android Authority to help explain what’s been going on. He shared fresh details on how many reports Pebble has received, what it believes is causing the issues, and what it’s doing for affected customers. More importantly, the company has been making things right for users who have encountered hardware issues.
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