Annually, the JD Power U.S. Tech Experience Index (TXI) digs into the responses of thousands of surveyed owners to determine how things are going between them and the technologies in their new vehicles. As automakers battle to deliver the latest innovations, many customers find themselves fighting touchscreen fatigue, frustrating software updates, and next-generation driver-assist systems that can underperform the simpler features they replaced. The latest iteration of the TXI demonstrates this year’s clear winners and losers. The chart-topping winner, by a breakout landslide, is an American favorite – and it isn’t even close.
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