TL;DR
- A Pixel 10 Pro XL customer claims Google returned their phone damaged and stuck in a bootloader loop after a warranty repair attempt for battery issues.
- Google reportedly blamed the customer for the rear panel damage and asked for payment before proceeding, while the customer believes the damage may have occurred during the repair process.
- Similar complaints around denied Pixel warranty claims and disputed physical damage have repeatedly surfaced online, raising fresh concerns about Google’s after-sales support.
Google’s Pixel warranty troubles are back in the spotlight, and this time, a Pixel 10 Pro XL customer claims the company returned their phone damaged and unusable after a repair request.
The person shared a lengthy thread on X detailing their experience with Google support after their roughly seven-month-old handset began developing battery-related problems. According to the post, they tried several troubleshooting methods before finally sending the device to Google under warranty. That’s where things allegedly started falling apart.
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